1.2 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
We offer broadband internet and private data communication solutions over fiber optic, wireless and satellite technology through out the country. Peerex Networks with its state-of-the-art redundant backbone infrastructure assures 100% uptime while providing ultimate clients satisfaction no matter how small a client may be. The Network Operation Center (NOC) is staffed 24/7 basis to respond and fix any issues related to connectivity.
Peerex Networks is an official licensee of Bangladesh Telecom Regulatory Commission (BTRC) to provide Nationwide Internet Services (NWISP), Data Communication Services, IPTV, Video on Demand (VoD), IP Telephony Services (IPTSP), IT Enabled & Managed Services, Software Development & Fleet Management Services and Business Process Outsourcing (BPO).
The Site, and each of its components, is the copyrighted property of Peerex Networks. None of the content or data found on the Site may be reproduced, republished, distributed, sold, transferred, or modified without the express written permission of the Company. In addition, the trademarks, logos, slogans, trade names and service marks displayed on this website (collectively, the “Trademarks”) are registered or common law trademarks of the Company. Nothing contained on the Site should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any of the Trademarks without the written permission of the Company or such other party that may own the Trademark. All text, graphics, button icons, images, audio clips, and software displayed on the Site (collectively, "Content"), belongs exclusively to the Company. The collection, arrangement, and assembly of all content on the Site (the "Compilation") belong exclusively to the Company. All software used on this Site (the "Software") is the property of the Company or its Software suppliers.
By using the above mentioned any or all Services of Peerex Networks, you agree to the following terms, any Government or community guidelines and supplemental terms provided to you for the Services that you use.
This document is a live document. The provisions of the Terms to use Peerex Networks Services are subject to change from time to time as it deems necessary under any Changed Situation or due to compliance of the Regulatory Authority or the Government or for the greater interests of our Clients. Any such change(s) will be duly published and notified through this Website.
Please read the Terms carefully because they form your entire agreement with us.
B. Though Peerex Networks shall strive to offer the best service quality, however, the quality, reliability and availability of service can not be guaranteed as the same are dependent on various technical, physical, topographical, atmospheric, environmental, regulatory, legal, and such other factors. Peerex Networks shall not be liable or responsible for any defect or deficiency caused due to unavoidable factors beyond its reasonable control . In addition, Peerex Networks is entitled to, without any liability, refuse, limit, suspend, disable, delete, vary and/or interrupt service or any part thereof, for one or more Subscribers, at any time, in its sole discretion, without notice and assigning any reason.
C. Peerex Networks does not commit itself to make services available in any specific area in Bangladesh within certain dates, even though it will strive to provide large coverage as early as possible.
D. Peerex Networks shall have the right to ask for documents and examine the same to verify the subscriber's identification and in the case of a company being the subscriber "Letter of Authorization" shall be required authorizing a person for signing any statutory agreement on behalf of that company and the subscriber is under obligation to provide the same when asked for by Peerex Networks.
E. Peerex Networks shall have the right to temporarily suspend the services in whole or in parts of its network for repair, maintenance or circumstances during situations beyond Peerex Networks's control.
F. Peerex Networks does not take the responsibility for possible disturbances or congestion in other networks encountered in using Peerex Networks Services.
G. Peerex Networks shall have the exclusive right and jurisdiction to determine the title and ownership of a Service rendered by and from Peerex Networks after perusing the necessary documents relating to that Service and also shall have the right to suspend the Service in question while determining the same. If any dispute arises regarding the ownership/ title between two or more subscribers or claimants the decision of Peerex Networks in this regard shall be final and conclusive.
H. Peerex Networks shall have the right to scrutinize or procure any document(s) possessed by the potential subscribers or existing subscribers which may be required by Peerex Networks.
I. Peerex Networks shall have no liability to the Subscriber for any loss, damage, costs, expenses or other claims for compensation arising from any materials, equipments or instruments supplied by the subscriber which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-amvat or any other fault of the Subscriber.
J. Peerex Networks shall have the right to amend, alter, change, add or substitute the provisions of this agreement, the tariff, the Service Charge (including all call charges) and the charge of other services as long as the changes are published two weeks prior to such change in any two national dailies in order to give effect to the said changes.
K. The subscriber cannot use the service(s) for any unlawful or abusive purposes, or for sending obscene, indecent, threatening, harassing, unsolicited message or messages adversely affecting/infringing upon national, social or economic interest, nor create any damage or risk to Peerex Networks or its network and/or other subscribers. Under such circumstances Peerex Networks shall have the right to discontinue the service.
L. Any Client Premise Equipment (CPE), IP phone sets/ terminals/ related devices and the corresponding account in Peerex Networks's system are the sole responsibility of the subscriber. Peerex Networks is not liable for usage including use/misuse/fraud/forgery and the like perpetrated by any one including but not limited to the subscriber or any third party and not liable for any act or omission of any dealer or third party.
M. Peerex Networks shall have the right to provide any information of the subscriber to the law enforcing agencies, as and when required, as per the current prevailing law, rules and regulations.
N. Peerex Networks shall have the right to suspend, disable, delete, disconnect permanently-temporary the provision of the services to the subscriber when he/she reaches a different stage within the life cycle of a subscriber's account.
O. Supplementary/Value Added and other services may be offered as per terms of licenses of Peerex Networks. The services will be charged as per tariff determined by Peerex Networks from time to time, including variation(s) thereof, if any. These services might be device dependent.
P. Peerex Networks shall have the right to disconnect, suspend or bar the services for giving false information on the subscription form and/or for changes in the given information, which is not informed to Peerex Networks.
Q. Peerex Networks will provide the service by the date agreed with the Subscriber. Where a site survey is required, Peerex Networks will agree the date following a survey of the premises. Provision of the service is at all times subject to availability of appropriate facilities and Peerex Networks reserves the right to decide on the method by which service will be provided.
R. The Subscriber must report a fault with the service by contacting 24/7 customer support via mail (firstname.lastname@example.org) or by calling +8809639123123 number. lf the Subscriber reports a fault in the service, Peerex Networks will use its reasonable endeavors to respond in accordance with the level of repair/support service which applies to that particular product or service.
1) To unaffiliated third parties, attorneys, accountants and advisors who provide the Company with assistance or advice or are under contract to perform services for or on behalf of the Company (collectively, “Service Providers”), and who are required to uphold and maintain our policies with respect to privacy, confidentiality and the treatment of your personally identifiable information;
2) To persons as permitted by appropriate law or regulation;
3) To law enforcement bodies, as part of a legal process, if otherwise constrained to do so by law or in connection with any government or self-regulatory organization request or investigation, in order to protect our property or in furtherance of an investigation regarding a breach of the website rules and policies, unauthorized access to or use of the website or any other illegal activities; or
4) If you direct us to do so. In addition, if you choose to include your personally identifiable information (such as your phone number and home address) when you create “events” using our tools, such information may be publicly available on the website. Signing petitions, joining groups or otherwise attach your personally identifiable information to our initiatives; such information may be displayed on our website but will not, however, include your contact information.
If you post or send offensive or inappropriate content to, or via, this Website or otherwise engage in any disruptive behaviour on the Website, and We consider such behaviour to be serious and/or repeated, then We may use whatever information we have available to us about you to prevent any further such incidents from arising. This may include informing relevant third parties such as your employer, school or email service provider and/or the authorities regarding any such incident(s).
We reserve the right to delete any contribution, or take action against any account, at any time, for any reason.